Frequently Asked Questions
Everything you need to know about bringing the taste of Italy to your doorstep.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated thermal packaging and non-toxic cold packs for all perishable goods like cheeses and cured meats. These containers are designed to maintain a consistent temperature for up to 48 hours during transit.
Where are your products sourced from?
100% of our gourmet collection is sourced directly from artisanal producers and trusted suppliers across various regions of Italy, including Tuscany, Sicily, and Emilia-Romagna.
What is your shipping policy for fragile items like olive oil and bottled sauces?
We use reinforced, eco-friendly cushioning and double-walled boxes to prevent breakage. In the rare event that an item arrives damaged, please contact our support team within 24 hours for a full replacement or refund.
Do you offer international shipping outside of the United States?
Currently, we ship to all 50 U.S. states. Due to strict customs regulations regarding food imports, we do not offer international shipping at this time.
Are there options for customers with dietary restrictions?
Yes, we have dedicated sections for Gluten-Free, Vegan, and Organic Italian products. You can use our website filters to easily find items that match your specific dietary needs.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery in real-time.