Returns & Exchanges

At Italian Food Online, we strive to ensure every shipment arrives in perfect condition; however, due to the perishable nature of our artisanal products, returns are handled with specific care to maintain safety standards. If you receive a damaged or incorrect item, please notify us within 48 hours of delivery to initiate a replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the shipping box, the product packaging, and any visible damage or discrepancies as soon as you receive your order.

• 2.
  Contact Customer Support

  Email our support team with your order number and the attached photos to request a Return Merchandise Authorization (RMA) for non-perishable goods.

• 3.
  Prepare the Package

  For eligible non-perishable returns, securely pack the items in their original, unopened packaging to ensure they are not damaged during transit.

• 4.
  Receive Your Refund

  Once we verify the condition of the returned items or the evidence of damage, we will issue a full refund to your original payment method within 5-7 business days.